Refund

Refund Policy

Use this guide from LavaLapo to review returns, exchanges, and refunds.

Our approach at LavaLapo to exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at LavaLapo to condition of returns
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at LavaLapo to starting a request
A return or exchange begins when you, contact us at Support@LavaLapo.shop before sending the item. Once the request is approved, LavaLapo will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at LavaLapo to order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from LavaLapo on refund timing
When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What LavaLapo customers should know about support
For return or exchange assistance, contact Support@LavaLapo.shop or 8102938326.

eligibility at LavaLapo
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: LavaLapo
Brand name: LavaLapo
Email: Support@LavaLapo.shop
Phone: 8102938326
Physical address: 1277 N 15th St, Fort Smith, Arkansas, 72901, United States